MyMemo, rebuilt. A letter from the team.

If you’ve been quietly wondering whether anyone was still home — we were. We were just deep in the engine room, hands covered in grease, trying to fix everything we’d been wishing we could fix for a long time.

Today, we’re back. A version of MyMemo we actually believe in is live for everyone.

Why we went quiet

For roughly six months, the team has been all-in on a major rebuild of the platform that powers MyMemo. Not a coat of paint. A rebuild of the parts most of you never see: how memos get saved, how AskMemo reads them, how MemoCast gets put together, how the system holds itself up when traffic spikes.

We didn’t talk about it because we didn’t want to over-promise. We wanted to get it right first.

What was wrong

It’s hard to say this without it sounding like an excuse, so we’ll just say it: parts of MyMemo got worse before they got better.

A few months ago, the service started attracting bad-actor traffic. Automated abuse, never going to pay us a cent and never going to use the product the way you do, but quietly pulling resources away from the people who actually needed them. You felt it as slow saves, half-broken Daily MemoCasts, AskMemo answers that hung halfway through, and that frustrating loop where retrying a memo just pushed the next user further back in the queue.

We were patching while the floor was on fire. The patches kept us upright. They didn’t fix the underlying stack, and the underlying stack is what we’ve been rebuilding.

What’s better, starting this week

We won’t list every fix; the changelog has the short version. The headline:

AskMemo got smarter. It can show you its reasoning when you want, you can stop it mid-answer, the citations actually link to the memo they came from, and the replies come back in whatever language you’ve set MyMemo to. Talking to your second brain feels less like prompting a search box and more like, well, talking.

Daily MemoCast works again. No more empty episodes. No more jobs that fail in silence. If your day saved enough to make a podcast out of, your podcast is there.

Memo cards stopped misbehaving. PDF previews generate. Link covers and screenshots come back. Dark mode is dark. The right preview shows up for the right file type. Boring stuff, but it had been broken for a while, and the cumulative weight of small things being slightly wrong adds up to a product that just feels off.

Things are quicker. Saving, summarizing, opening a long memo, scrolling through a big library. All of it.

And the abuse is shut out. The bad-actor traffic that had been slowing service for so many of you is now blocked at the edge of our infrastructure, before it ever touches a real request. A new capacity layer keeps one greedy user from slowing the rest of you down, without getting in the way of normal use.

A bumpy week is possible

It’s a major version. We’ve been running it ourselves for months, and we’ve watched it hold up under load that would have flattened the old stack. But software at this scope still surprises us sometimes, and the only way we’ll catch the long-tail stuff is with your help.

If something looks broken, off, or just weirdly slower than it used to be, tell us. The fastest path is the feedback portal, or you can write to us at [email protected]. We’ll be unusually responsive this week.

We’d also ask, gently, for a little patience while we triage. Some fixes will land within hours. Some will take a day or two. None get ignored.

What comes next

The months of quiet were the price of getting this right. Now that the foundation is solid, we can ship more often, and we will. Expect smaller, more frequent updates from here on. The kind that don’t need a long letter to explain themselves.

One more thing we don’t say enough: thank you. To the people who renewed their plans during a season when MyMemo wasn’t at its best. To everyone who wrote in with detailed bug reports instead of cancelling. To the AppSumo lifetimers and the early Pro folks who just kept saving things while we worked.

You kept the lights on while we did the work. That mattered more than you probably realize.

It’s good to be back.

— The MyMemo team